Proof It Works

Customer Service Case Study

Tara* (name has been changed for confidentiality) was referred to Greenleaf needing assistance in assessing her abilities in a customer service or office position because she had not worked in 6 years. She was unsure of her abilities and received Vocational Testing. This testing let her know that customer service would be a good fit for her personality, skills, abilities, and interests. To further assess her abilities in this area, Tara participated in a work program during which she worked at the front desk of a community business, received a training stipend, and received the one on one assistance of a Job Coach. During the program, it was determined that Tara could benefit from Computer Skills Training. She received training in Microsoft Word, Excel, and PowerPoint. After all of her training was complete, Tara began to work one on one with a Job Developer to find the perfect job fit for her. During the job search, Tara’s Job Developer worked with her on updating her resume and cover letter, improving her interviewing skills, and building her confidence in her ability to find the right job. Tara received an interview with a local restaurant and was awarded a hostess position. Tara has successfully retained her position and reported to her Job Developer that she loves her job!

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